Happy customers = word of mouth marketing = increase in sales
“Providing our customers with world-class fast support has taken our business to where it is today.
Providing world-class support requires a world-class support product...” - Nick Duncan, WP Google Maps
Add as many agents as you need - There's no limit
Convert emails from multiple accounts into support tickets
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Review support reports and identify how you can improve customer satisfaction
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NiftyDesk is packed with features
Add as many agents as you need - there's no limit
Multiple Data Channels
Import tickets from multiple email accounts
Customize your Support Desk
Customize your front end help desk
Built in customer satisfaction rating functionality
Schedule which agents get tickets at certain times
Front end themes
Change the way your help desk looks with our front end help desk themes
NiftyDesk inlcudes a documentation, updates and news system
Review Advanced Reporting
Measure support ticket count, first response time and more
We've got an Android Mobile App Coming Soon
Respond to your support tickets on the go, anywhere, anytime with our Mobile App
Modernly designed to accommodate user needs on a single dashboard view
NiftyDesk enables you to prioritise your support tickets according to their priority, last update, level of
difficulty and agent scope.
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The story of NiftyDesk
As international development company, CodeCabin_ upholds values of client care and customer satisfaction.
We know that our existence is owing to our incredibly loyal
customers and their continued support; we continuously endeavor to find ways in which to thank them! One such practice is ensuring that our team provides constant and
immediate customer support.
On this journey we committed to undertake, however, we realized the need for a properly integrated Support Desk for WordPress, for both our
products and yours! Our team actively spent many hours and many months creating this system - a beautiful, clean and simple support desk solution named NiftyDesk!