November 11, 2016 9:30 am Published by

What is the time tracker

The time tracker inside a thread allows agents to see how long they have spent on that specific thread.

Should an agent leave a ticket open and not attend to it, the agent will be able to reset or pause the time for that current session and not the overall time for the thread.

nifty-desk-time-tracker

Categorised in:

This post was written by Dylan