November 1, 2016 12:24 pm Published by

Creating a channel

Creating a channel can be done by logging into your WordPress dashboard and then going to Help Desk -> Settings and clicking on the Channels tab


Help Desk -> Settings -> Channels Tab

You’ll be taken to a page where you can enter a name for your channel, as well as the required credentials to connect to your mailbox


The above example has a channel name of My First Channel along with the required email credentials (specific to your mailbox) entered.

Once the necessary options have been selected, click on the Submit button to save your view.

Please note:

  • The IMAP module in Apache is required for this functionality to work
  • Port 993 needs to be unblocked by your host for outgoing connections


Thereafter, you will be taken back to the Channels tab where you can then add, edit or delete your channels.

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This post was written by Dylan