November 11, 2016 9:10 am Published by

Creating a support agent

To create a support agent for Nifty Desk is simple.

  1. Create a user under ‘Users’ > ‘Add New’
  2. Once the user is created edit that user and at the bottom of the user’s edit page select ‘Make this user a support agent’
  3. Update the users profile

Editing a support agent

Nifty Desk uses the default WordPress user information to display to the support agent details.

  1. Select a user under ‘Users’ > ‘All Users’ > Select the user you would like to edit
  2. Make your necessary changes.
  3. Update the users profile

Deleting a support agent

To delete a support agent for Nifty Desk is simple.

  1. Select a user under ‘Users’ > ‘All Users’ > Select the user you would like to remove
  2. Once the user is created edit that user and at the bottom of the user’s edit page deselect ‘Make this user a support agent’
  3. Update the users profile

If you delete a user from WordPress, this will remove the user as a support agent.

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This post was written by Dylan